Returns and cancellations

Return and Exchange Policy

We do not issue refunds or accept returns on book and product sales. We will exchange products damaged in shipping if the damaged product is returned to us within 14 days of receipt by the customer. Please contact us at info@hanfordmead.com if you need assistance.

Cancellation Policy

When you place an order, your credit card or PayPal account is charged immediately. Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please email info@hanfordmead.com immediately, giving the reason for the cancellation, and we will use our best efforts to cancel your order, assuming it has not already shipped. We cannot guarantee cancellation, as orders may be shipped immediately upon receipt. For canceled orders, we will issue a credit back to your method of payment, less the amount of any credit card or PayPal charges we incur. To avoid cancellation issues, please be sure that your order is correct before completing it!