Customer Support

Frequently Asked Questions

Hanford Mead Publishers, Inc.
PO Box 8051 Santa Cruz, CA 95061-8051

The best way to reach us is by email. See below. If we are out of the office or out of town, we usually receive our emails, but not necessarily our telephone messages.

Email: (Preferred)
Tel: (831) 247-0715


All existing customer accounts have been transferred over to this new site. Read more.


We take the safety of our shipping staff seriously, and have arranged for them to be able to ship from home. Read more.

Digital downloads are available immediately upon purchase. Read more.

We can ship to almost any country in the world. Read more.


We use PayPal as our payment processor because it allows you to make payment in many ways, including credit or debit card payments, without having to enter your financial information on our website. Read more.

We do not issue refunds or accept returns on book and product sales. We will exchange products damaged in shipping if the damaged product is returned to us within 14 days of receipt by the customer. Please contact us at if you need assistance.

When you place an order, your credit card or PayPal account is charged immediately. Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please email immediately, giving the reason for the cancellation, and we will use our best efforts to cancel your order, assuming it has not already shipped. We cannot guarantee cancellation, as orders may be shipped immediately upon receipt. For canceled orders, we will issue a credit back to your method of payment, less the amount of any credit card or PayPal charges we incur. To avoid cancellation issues, please be sure that your order is correct before completing it! 

Facilitators who have completed the SoulCollage® Facilitator Training have access to programs which include discounts. Read more.