Customer Support

Frequently Asked Questions

All existing customer accounts have been transferred over to the new site. Read more.

 

We take the safety of our shipping staff seriously, and have arranged for them to be able to ship from home. Read more.

Digital downloads are available immediately upon purchase. Click on My Account, then on Downloads to see a list of all your download purchases. Then click on the purple icon which has the name of the item to download it to your device.

CD downloads consist of multiple files, one for each track, which are zipped together into a single file for easy downloading. Once the zip file is downloaded you can unzip it by right-clicking on the file name, and the option to unzip the file should appear. Some operating systems will allow the track to play without unzipping, just by clicking on the zip file name and then on the name of the track file. However, if this does not work, you should unzip the file first. If you wish to add the files to iTunes, you must first unzip and then add the tracks to iTunes one at a time; iTunes does not support the importing of the entire zip file.

Our shipping cost calculations are computed using the weight of the package and the shipping destination. Read more.

We can ship to almost any country in the world. However, shipping prices have become very expensive for international shipments, and we are often seeing very long delays in delivery times, especially with COVID. We ship via postal service airmail, and packages can arrive within a week or two if things go well. However, we have also seen delays as long as two months for arrival, as packages sit in various transit points along the way for long periods of time, so please be prepared to wait at least this amount of time for your package. 

Also note that your package may experience delays in Customs in the delivery country, and that you may be required to pay Customs Duty on your package. We will provide a sales receipt showing the contents and value of the merchandise in order to facilitate the customs process, but please be aware that we have no control over the customs process, which is different in every country. Please be alert for any notifications from your Customs department which might require you to contact them and make payment of Customs Duty before the package is released to you.

We use PayPal as our payment processor because it allows you to make payment in many ways, including credit or debit card payments, without having to enter your financial information on our website. Near the end of the Checkout process, you will click on “Proceed to PayPal” and this will bring you to a page at paypal.com where you will complete the payment. On this page, you will see a gray bar near the bottom to “Pay with Debit or Credit Card” which brings you to a page where you can securely enter your card information and complete the payment process. You do not need to have a PayPal account of your own in order to check out in this way.

Alternatively, when you arrive at the first PayPal page, you can choose to log in to your PayPal account and complete the process that way. This will enable you to make the payment using your PayPal balance or any credit or debit cards or bank accounts which you have previously linked to your PayPal account, without having to re-enter the account numbers.

Note that whichever way you choose to check out at PayPal, we will ship to the Shipping Address specified in your order on our website, and NOT to the one which is given at PayPal if it is different. 

We do not issue refunds or accept returns on book and product sales. We will exchange products damaged in shipping if the damaged product is returned to us within 14 days of receipt by the customer. Please contact us at info@hanfordmead.com if you need assistance.

When you place an order, your credit card or PayPal account is charged immediately. Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please email info@hanfordmead.com immediately, giving the reason for the cancellation, and we will use our best efforts to cancel your order, assuming it has not already shipped. We cannot guarantee cancellation, as orders may be shipped immediately upon receipt. For canceled orders, we will issue a credit back to your method of payment, less the amount of any credit card or PayPal charges we incur. To avoid cancellation issues, please be sure that your order is correct before completing it! 

Facilitators who have completed the SoulCollage® Facilitator Training have access to programs which include discounts. Read more.

Hanford Mead Publishers, Inc.
PO Box 8051 Santa Cruz, CA 95061-8051

The best way to reach us is by email. See below. If we are out of the office or out of town, we usually receive our emails, but not necessarily our telephone messages.

Email: info@hanfordmead.com (Preferred)
Tel: (831) 459-6855
Fax: (831) 401-2300