Customer Support

Frequently Asked Questions

All existing customer accounts have been transferred over to the new site. Read more.

 

We take the safety of our shipping staff seriously, and have arranged for them to be able to ship from home. Read more.

Digital downloads are available immediately upon purchase. Click on My Account, then on Downloads to see a list of all your download purchases. Then click on the purple icon which has the name of the item to download it to your device.

CD downloads consist of multiple files, one for each track, which are zipped together into a single file for easy downloading. Once the zip file is downloaded you can unzip it by right-clicking on the file name, and the option to unzip the file should appear. Some operating systems will allow the track to play without unzipping, just by clicking on the zip file name and then on the name of the track file. However, if this does not work, you should unzip the file first. If you wish to add the files to iTunes, you must first unzip and then add the tracks to iTunes one at a time; iTunes does not support the importing of the entire zip file.

Our shipping cost calculations are computed using the weight of the package and the shipping destination. Read more.

We do not issue refunds or accept returns on book and product sales. We will exchange products damaged in shipping if the damaged product is returned to us within 14 days of receipt by the customer. Please contact us at info@hanfordmead.com if you need assistance.

When you place an order, your credit card or PayPal account is charged immediately. Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please email info@hanfordmead.com immediately, giving the reason for the cancellation, and we will use our best efforts to cancel your order, assuming it has not already shipped. We cannot guarantee cancellation, as orders may be shipped immediately upon receipt. For canceled orders, we will issue a credit back to your method of payment, less the amount of any credit card or PayPal charges we incur. To avoid cancellation issues, please be sure that your order is correct before completing it! 

Facilitators who have completed the SoulCollage® Facilitator Training have access to programs which include discounts. Read more.

Hanford Mead Publishers, Inc.
PO Box 8051 Santa Cruz, CA 95061-8051

The best way to reach us is by email. See below. If we are out of the office or out of town, we usually receive our emails, but not necessarily our telephone messages.

Email: info@hanfordmead.com (Preferred)
Tel: (831) 459-6855
Fax: (831) 401-2300